MyCar Malaysia E-hailing app

FAQ

FOR RIDERS

1. How do I ride with MyCar?
To use MyCar, download the MyCar app and sign up for an account. It’s quite straightforward and easy to use.

Android:https://play.google.com/store/apps/details?id=com.mycar.passenger
iOS: https://itunes.apple.com/my/app/mycar-the-app-for-passengers/id1044912773?mt=8

For more information please visit https://mycar.asia

 

2. How do I lodge a complaint against a driver?
We thank you for helping us improve our services. To lodge a complaint, please use our complaints form at https://mycar.asia/complaints  and we will reply as soon as possible.

You may also email us the details at customer@mycar.asia with your booking number and we will take every step necessary to assist you.

For urgent complaints, please call 03-7661-6208.

 

3. I left something behind in the car. Can you help me retrieve it?
To send a request to retrieve your belongings, please use the form at https://mycar.asia/complaints  and we will assist you in contacting the driver.

For urgent complaints, please call 03-7661-6208.

 

4. I paid the driver Cash and my Credit Card was also charged.
To get a credit from MyCar please fill in the form at https://mycar.asia/complaints. We will investigate this case with our drivers and process the refund as soon as possible.

 

5. I have not received my refund after filling in the online refund request.
Please call 03-7661-6208 for an immediate update on the refund status.

 

6. I have used the promo code but limit has been reached.
We have a limit to the number of promo codes issued for the day, you will need try again tomorrow morning.

 

7. How do I get an estimate fare from MyCar to my destination?
Please download the MyCar customer app and it will provide a fare estimate before you place your booking. Use the links below to sign up for an account.

Android: https://play.google.com/store/apps/details?id=com.mycar.passenger
iOS: https://itunes.apple.com/my/app/mycar-the-app-for-passengers/id1044912773?mt=8

FOR DRIVERS

1. How do I sign up as a driver?
To sign up as a driver, download the MyCar Driver app and sign up for an account.

Android: https://play.google.com/store/apps/details?id=com.mycar.driver
iOS: https://itunes.apple.com/my/app/mycar-driver/id1044912779?mt=8

Alternatively, you can sign up via this link: https://driversignup-sea.qupworld.com/?fleetId=mycar

 

2. I’m trying to get my PSV license. How do I sign up for MyCar PSV course?
To sign up for MyCar PSV course, please sign up with this link https://mycar.asia/elearning/

Our e-learning resource centre will provide you step-by-step coursework to help you pass your PSV license with ease.

 

3. I am a MyCar driver and would like to purchase a new car.
MyCar can assist you in taking a loan for a new car with our MyCar-Proton partnership. Please visit https://mycar.asia/drive-with-mycar/ to apply. You will need to be a driver with MyCar on a full time/part time basis for a minimum of 6 months and pass all background checks.

For additional information, please contact:

En Wan Mohd Shazril
+6019 7121 502 Whatapps/Call

 

4. I am a MyCar driver and would like to earn extra income by participating in the MyCar advertising wrap and in-car branding program.
You will earn as much as RM 200-300 per month. Please sign up for the advertising program here by providing your Registered Phone number, Name and IC https://mycar.asia/advertise/

 

5. I have done my medical check-up. May I know when is the earliest PSV test day?
Please contact 03-7661-6208 to find out the next available PSV test day.

 

6. How do I transfer credit from wallet to bank account?
To receive payout into your bank account, please fill in this form https://goo.gl/jdoWCu. You must have a minimum of RM 10 in your balance before you can do a withdrawal.

 

7. How long will it take for the wallet balance to be transferred to my bank account?
You will receive your payout from Wallet in 3 working days.

 

8. How do I change phone number?
Please call 03-76616208 for verification and support.

 

9. How do I change vehicle & update driving license ?
Please send the documents to document@mycar.asia

 

10. My passenger ran away without paying. How do I make my claims?

The case will be investigated and refund processed in 21 days if the application is successful.

FOR ADVERTISERS

1. I would like to advertise with MyCar. How do I propose my marketing campaign?
To advertise with MyCar, please visit https://mycar.asia/advertise/. An average MyCar driver drives an approximate 200 KM a day which will give your advertisement extensive coverage. We have approximately 70,000 drivers all around Malaysia.